Communication with Stakeholders：
JET Optoelectronics follows the AA1000 SES Stakeholder Engagement Standard and GRI Guidelines, applying the five principles of
“Dependency, Responsibility, Influence, Diverse Perspectives, and Tension.” A stakeholder identification survey was conducted,
followed by engagement sessions with senior management and external experts. The results were submitted to the Sustainability
Development Committee, which reviewed and approved them in 2024. Through this process, six main stakeholder groups were identified
and categorized: customers, employees, shareholders, suppliers, government agencies, and academic/research institutions.
JET Optoelectronics values the opinions of all stakeholders and actively engages through various communication mechanisms to
understand their concerns and expectations. Stakeholder feedback is integrated into the Company’s corporate social responsibility
and sustainability initiatives, aiming to achieve the following objectives:
(1) Strengthen sustainable trust and collaboration with customers, shareholders, and suppliers, enhancing their recognition of
JET Optoelectronics’ sustainability practices.
(2) Increase employee participation and sense of identity in sustainability efforts, embedding sustainable values into daily operations.
(3) Establish long-term collaboration and dialogue mechanisms with academic and research institutions to promote innovation and
foster sustainable industry-academia partnerships.
Communication with Stakeholders
Actual implementation and frequency in the year 2024
| Stakeholder | Purpose of Engagement | Engagement Channels | Frequency | Engagement Outcomes |
|---|---|---|---|---|
| Customer | Customers are the company’s primary source of revenue. JET Optoelectronics is committed to maintaining product quality and fostering strong customer relationships. When customers are satisfied with product quality, pricing, and service, it contributes to the company’s growth and positive performance. |
• Meetings and discussions based on customer requirements • On-site visits, phone calls, and email communication • Contact via email or instant messaging platforms • Visits during international exhibitions • Customer complaint channels (customer service hotline, service center, official website) • Customer satisfaction surveys • On-site or virtual customer audits |
• Real-time • Regular • Regular • At least once a year • Real-time • Annually • Irregular |
1. The 2024 customer satisfaction survey achieved an average score of 85.24. 2. In 2024, JET Optoelectronics handled a total of 48 customer service cases, all of which were 100% closed. 3. The company’s dedicated CQS department provides customer complaint handling services. In 2024, JET achieved a customer complaint rate of 259 DPPM (defective parts per million of annual shipments), meeting the target 100%. 4. Passed the on-site customer audit in March 2024 with a 100% closure rate. |
| Shareholders | Shareholders and investors have a significant influence on JET Optoelectronics’ decision-making. The Company continuously provides timely and transparent information to meet shareholder expectations and strengthen investor confidence. |
• Annual General Meeting / Management Meetings • Investor Relations section on the official website • Investor hotline and email contact |
• Once a year / Monthly • Real-time • Real-time |
1. The Annual General Meeting was held on May 24, 2024. 2. Important financial and operational information is disclosed in real time. 3. All shareholder inquiries received by phone were responded to promptly and completely. |
| Employees | Employees are JET Optoelectronics’ most valuable assets and the key driving force behind the company’s sustainable growth and development. We are committed to creating a supportive and inclusive work environment that enhances employee satisfaction, enabling every team member to achieve personal fulfillment while advancing toward the company’s sustainability goals. |
• E-mail • Hotline • Bulletin boards • Labor-management meetings • Occupational Safety and Health Committee meetings • Consultation meetings |
• Real-time • Real-time • Irregular • Every 3 months • Quarterly • Irregular |
1. In 2024, JET Optoelectronics conducted its first employee satisfaction survey, scoring 79.63, while Kaiyang Optoelectronics scored 75. The management department reviewed and improved items with lower satisfaction levels. 2. Individual development plans are assessed based on job requirements, performance evaluations, and career development needs. 3. In 2024, JET Optoelectronics held four labor-management meetings and four Occupational Safety and Health Committee meetings in Taipei and Kaohsiung. 4. Kaiyang Optoelectronics held four labor-management meetings and one Occupational Safety and Health Committee meeting in 2024. |
| Government Agencies | The company’s operations must comply with regulations set by competent government authorities, including supervision of products, services, and marketing activities, labor rights protection measures, and the compliant application and utilization of various government subsidies to ensure all business activities meet regulatory requirements. |
• Official websites of relevant government agencies • Official correspondence • Regulatory inspections • Meetings • Telephone communication • Visits |
• Irregular • Real-time • Irregular • Irregular • Real-time • Irregular |
1. Received total government subsidies amounting to NT$23,376,016. 2. Processed 39 incoming and 3 outgoing official documents. 3. Underwent one official inspection in 2024 with no violations reported. Kaiyang Optoelectronics received 5 official letters from government agencies in 2024. |
| Suppliers | JET Optoelectronics regards its suppliers as key partners in sustainable operations and growth, striving to establish long-term partnerships to jointly fulfill corporate social responsibility. The company relies on the support of all suppliers to ensure smooth product and service processes. |
• Supplier evaluations • Procurement contracts • Quality management meetings • Complaint and whistleblowing hotline and email • E-mail / instant messaging • Regular visits by the Business Development Department • Questionnaire surveys |
• Quarterly • Irregular • Weekly • Irregular • Real-time • Once per quarter • Irregular |
1. In 2024, 27 new suppliers were evaluated, and 81 suppliers underwent quarterly assessments — both with a 100% completion and closure rate. 2. In 2024, 27 new suppliers were added, of which 24 completed the signing of long-term supply agreements or integrity clauses, clearly defining mutual rights and obligations, achieving an 89% signing rate and effectively strengthening supply chain continuity. 3. A complaint and whistleblowing section is available on the official website. No complaints or reports were received in 2024. 4. The 2024 supplier evaluation achieved an average score of 95.82, meeting the expected standard. |
| 學研機構 | The introduction of new knowledge and technology supports the company’s research and innovation efforts. Collaboration and exchanges with external academic institutions further enhance product and service competitiveness, driving profitability and sustainable growth. |
• E-mail • Online meetings • In-person meetings |
• Irregular • Irregular • Irregular |
1. In 2024, two technical collaborations were established with external research institutions, continuously enhancing the competitiveness of new products. |
Actual implementation and frequency in the year 2023
| Stakeholders | Communication Platform | Communication Timing | Execution Status and Frequency for 2023 | Concerned Issues |
|---|---|---|---|---|
| Shareholders | Shareholders’ Meeting | Held annually | The Annual General Meeting was held on May 25, 2023 |
Business performance Enhancing operational competitiveness Corporate governance and internal control Transparency of business information Two-way communication with shareholders |
| Annual Report | Published annually | Published on April 30, 2023 | ||
| Market Observation Post System (MOPS) | Public disclosure as required by law | Information disclosed promptly within the statutory deadline | ||
| Investor Relations Section on Website | Updated continuously | Financial and investment information disclosed and updated in real time based on business performance | ||
| Investor Relations Contact (Phone / Email) | Continuously available | Contact details announced under the “Investor Relations – Shareholder Section” on the official website | ||
| Customers | Innovative Products | Continuously updated | Information updated in real time according to customer product launch schedules |
Innovation and R&D Product health and safety Green product design Customer communication Customer privacy protection |
| Product Quality | Production capacity and planning information | Information provided according to customer requirements | ||
| On-site Visits | Irregular | Mutual visits to maintain close contact and strengthen partnership relationships | ||
| Customer Satisfaction Surveys | Annually | Annual customer satisfaction surveys conducted with 8 clients, achieving an average satisfaction score of 88.48 | ||
| Customer Service | Continuously available | Contact information published under the “Contact Us” section on the official website | ||
| Suppliers | Supplier Evaluation | Initial assessment and quarterly evaluation | Suppliers are assessed based on evaluation results. In 2023, 25 new suppliers were evaluated, and an average of 82 suppliers underwent quarterly assessments, achieving a 100% implementation and closure rate. |
Supply chain management Innovative thinking and design Integrity and compliance Environmental, safety, and health management Product safety and reliability Workplace safety and health |
| Procurement Contract | Upon purchase order approval | Procurement contracts (including integrity clauses) are signed to clearly define supplier rights and obligations. | ||
| Quality Management Meetings | When quality issues occur | Improvements are requested based on meeting resolutions. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing mechanisms are announced on the official website. No complaints or reports were received in 2023. | ||
| Employees | Management Meetings | Weekly / Monthly |
Weekly supervisor meetings Weekly production and sales meetings Monthly financial and operational management meetings |
Business management Sales management Operational performance Compensation and benefits Employee diversity and equal opportunity Two-way communication Shared operational achievements Labor grievance mechanism Labor relations Gender pay equity Workplace safety and health Corporate governance and internal control |
| Training and Briefings | According to annual plan | Implemented in accordance with the 2023 training plan approved by the Chairman, with a total of 8,568 training hours completed. | ||
| Employee Performance Evaluation | Semi-annually | Conducted twice in June and December 2023. | ||
| Electronic Bulletin | Continuously updated | Company email and employee platform used to provide real-time updates. | ||
| Corporate Website Information | Continuously updated | Operational information updated in real time based on business results. | ||
| Labor-Management Meetings | Quarterly | Labor-management meetings held quarterly in 2023. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing channels published on the official website. No complaints or reports were received in 2022. | ||
| Government | Official Correspondence | Immediate Response | Responses provided promptly within the deadlines specified in official documents. |
Corporate governance and internal control Legal compliance Product and service labeling |
| Project Subsidies | Upon project approval | Applications submitted in accordance with government subsidy regulations. | ||
| Regulatory Compliance | In accordance with laws | Relevant departments notified to comply with legal requirements as stipulated by authorities. | ||
| Non-Profit Organizations | Meeting Participation | Irregular | Held irregular meetings with charitable groups to support community initiatives and vulnerable populations. |
Public welfare services Social engagement |
| Event Co-organization | Irregular |
1. Assisted the Chuan-De Charity Foundation in organizing a Lunar New Year charity fundraising event. 2. Purchased Mid-Autumn charity gift sets from the Chuan-De Charity Foundation. |
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| Media | Advertising and Promotion | Award Announcements | Promotional materials released via JET Optoelectronics’ official Facebook page, press conferences, and related marketing events. |
Business transparency Corporate image |
| Company Website Information | Continuously updated | Operational and company-related information updated in real time based on business performance. | ||
| Media Interviews and Press Releases | Irregular | In 2023, one media interview was conducted, and a total of seven press releases were issued. |
Actual implementation and frequency in the year 2022
| Stakeholders | Communication Platform | Communication Timing | Execution Status and Frequency for 2022 | Concerned Issues |
|---|---|---|---|---|
| Shareholders | Shareholders’ Meeting | Held annually | The Annual General Meeting was held on May 26, 2022. |
Business performance Enhancing operational competitiveness Corporate governance and internal control Transparency of business information Two-way communication with shareholders |
| Annual Report | Published annually | Published on April 20, 2022. | ||
| Market Observation Post System (MOPS) | Public disclosure as required by law | Information disclosed promptly within statutory deadlines. | ||
| Investor Relations Section on Website | Continuously updated | Financial and investment information updated in real time based on business results. | ||
| Investor Relations Contact (Phone / Email) | Continuously available | Contact details published under the “Investor Relations – Shareholder Section” on the official website. | ||
| Customers | Innovative Products | Continuously updated | Information updated in real time according to customer product launch schedules. |
Innovation and R&D Product health and safety Customer communication Customer privacy protection |
| Product Quality | Production capacity and planning information | Information provided according to customer requirements. | ||
| Customer Satisfaction Surveys | Annually | Annual customer satisfaction surveys conducted. | ||
| Customer Service | Continuously available | Contact information published under the “Contact Us” section on the official website. | ||
| Suppliers | Supplier Evaluation | Initial assessment and quarterly evaluation | Suppliers are assessed based on evaluation results and included in performance reviews. |
Supply chain management Innovative thinking and design Legal compliance Environmental, safety, and health management Product safety and reliability Workplace safety and health |
| Procurement Contract | Upon purchase order approval | Defines the rights and obligations of suppliers. | ||
| Quality Management Meetings | When quality issues occur | Improvements requested based on meeting resolutions. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing mechanisms are announced on the official website. No complaints or reports were received in 2022. | ||
| Employees | Management Meetings | Weekly / Monthly |
Weekly supervisor meetings Weekly production and sales meetings Monthly financial and operational management meetings |
Business management Sales management Operational performance Employee diversity and equal opportunity Workplace safety and health Compensation and benefits Labor relations Two-way communication Shared operational achievements Labor grievance mechanism Gender pay equity Corporate governance and internal control |
| Training and Briefings | According to annual plan | Implemented in accordance with the 2022 training plan approved by the Chairman. | ||
| Employee Performance Evaluation | Semi-annually | Conducted twice in June and December 2022. | ||
| Electronic Bulletin | Continuously updated | Information updated and distributed via company email in real time. | ||
| Corporate Website Information | Continuously updated | Business-related information updated promptly based on operational results. | ||
| Labor-Management Meetings | Quarterly | Labor-management meetings held at the end of each quarter in 2022. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing channels published on the official website. No complaints or reports were received in 2022. | ||
| Government | Official Correspondence | Immediate Response | Responses provided promptly within the deadlines specified in official documents. |
Corporate governance and internal control Legal compliance Product and service labeling |
| Project Subsidies | Upon project approval | Applications submitted in accordance with government subsidy regulations. | ||
| Regulatory Compliance | In accordance with laws | Relevant departments are notified to comply with legal requirements as stipulated by authorities. | ||
| Non-Profit Organizations | Meeting Participation | Irregular | Held irregular meetings with charitable organizations to support vulnerable groups through project-based discussions. |
Public welfare services Social engagement |
| Event Co-organization | Irregular |
1. Assisted the Chuan-De Charity Foundation in organizing Lunar New Year and Mid-Autumn charity fundraising events. 2. Purchased Mid-Autumn charity gift sets from the Taiwan Happy Dog Foster Association. 3. Participated in donation drives for remote tribal communities, collecting daily necessities for “De-Fu-Lan Elementary School” and “Wan-Feng Elementary School.” Promoted the spirit of charity among employees, suppliers, and business partners. |
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| Media | Advertising and Promotion | Award Announcements | Promotional materials released through JET Optoelectronics’ official Facebook page, press conferences, and related marketing events. |
Business transparency Corporate image |
| Company Website Information | Continuously updated | Operational and company-related information updated in real time based on business performance. |
Actual implementation and frequency in the year 2021
| Stakeholders | Communication Platform | Communication Timing | Execution Status and Frequency for 2021 | Concerned Issues |
|---|---|---|---|---|
| Shareholders | Shareholders’ Meeting | Held annually |
Annual General Meeting held on July 21, 2021 First Extraordinary Shareholders’ Meeting held on October 15, 2021 |
Business performance Enhancing operational competitiveness Corporate governance and internal control Business information transparency Two-way communication with shareholders |
| Prospectus | Public disclosure as required by law | Information disclosed promptly via the Market Observation Post System (MOPS). | ||
| Market Observation Post System (MOPS) | Public disclosure as required by law | Information disclosed in real time within the statutory deadlines. | ||
| Investor Relations Section on Website | Continuously updated | Financial and investment information updated in real time based on operational performance. | ||
| Investor Relations Contact (Phone / Email) | Continuously available | Contact details published under the “Investor Relations – Shareholder Section” on the official website. | ||
| Customers | Innovative Products | Continuously updated | Information updated in real time according to customer product launch schedules. |
Innovation and R&D Product health and safety Customer communication Customer privacy protection |
| Product Quality | Production capacity and planning information | Information provided according to customer requirements. | ||
| Customer Satisfaction Surveys | Annually | Annual customer satisfaction surveys conducted. | ||
| Customer Service | Continuously available | Contact information published under the “Contact Us” section on the official website. | ||
| Suppliers | Supplier Evaluation | Initial assessment and quarterly evaluation | Suppliers are assessed based on evaluation results and included in performance reviews. |
Supply chain management Innovative thinking and design Legal compliance Environmental, safety, and health management Product safety and reliability Workplace safety and health |
| Procurement Contract | Upon purchase order approval | Defines the rights and obligations of suppliers. | ||
| Quality Management Meetings | When quality issues occur | Improvements requested based on meeting resolutions. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing mechanisms are announced on the official website. No complaints or reports were received in 2021. | ||
| Employees | Management Meetings | Weekly / Monthly |
Weekly supervisor meetings Weekly production and sales meetings Monthly financial and operational management meetings |
Business management Sales management Operational performance Employee diversity and equal opportunity Workplace safety and health Compensation and benefits Labor relations Two-way communication Shared operational achievements Labor grievance mechanism Gender pay equity Corporate governance and internal control |
| Training and Briefings | According to annual plan | Implemented in accordance with the 2021 training plan approved by the Chairman. | ||
| Employee Performance Evaluation | Semi-annually | Conducted twice in June and December 2021. | ||
| Electronic Bulletin | Continuously updated | Information updated and distributed via company email in real time. | ||
| Corporate Website Information | Continuously updated | Business-related information updated promptly based on operational results. | ||
| Labor-Management Meetings | Quarterly | Labor-management meetings held at the end of each quarter in 2021. | ||
| Complaint and Whistleblowing Hotline / Email | Continuously available | Complaint and whistleblowing channels published on the official website. No complaints or reports were received in 2021. | ||
| Government | Official Correspondence | Immediate Response | Responses provided promptly within the deadlines specified in official documents. |
Corporate governance and internal control Legal compliance Product and service labeling |
| Project Subsidies | Upon project approval | Applications submitted in accordance with government subsidy regulations. | ||
| Regulatory Compliance | In accordance with laws | Relevant departments are notified to comply with legal requirements as stipulated by authorities. | ||
| Non-Profit Organizations | Meeting Participation | Irregular | Held irregular project-based meetings with charitable organizations to support underprivileged groups. |
Public welfare services Social engagement |
| Event Co-organization | Irregular |
Assisted the Prader-Willi Syndrome Association and the Chuan-De Charity Foundation in Mid-Autumn product promotion and Lunar New Year donation activities. Promoted the spirit of charity among employees, suppliers, and business partners. |
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| Media | Advertising and Promotion | Award Announcements | Promotional materials released via JET Optoelectronics’ official Facebook page, press conferences, and related marketing events. |
Business transparency Corporate image |
| Company Website Information | Continuously updated | Operational and company-related information updated in real time based on business performance. |